{"id":314,"date":"2026-06-15T18:09:28","date_gmt":"2026-06-15T18:09:28","guid":{"rendered":"https:\/\/demo.ovanap.dev\/karma\/retur-og-refusjon\/"},"modified":"2026-06-15T18:24:12","modified_gmt":"2026-06-15T18:24:12","slug":"retur-og-refusjon","status":"publish","type":"page","link":"https:\/\/karmaprobeautystore.no\/en\/retur-og-refusjon\/","title":{"rendered":"Returns &amp; refunds"},"content":{"rendered":"<div class=\"wp-block-group alignfull phero\"><div class=\"phero__bg\" aria-hidden=\"true\"><svg viewbox=\"0 0 460 360\" fill=\"none\" stroke=\"#B8995E\" stroke-width=\"1.5\" stroke-linecap=\"round\"><path d=\"M10 250 C 120 170 270 150 450 185\"\/><path d=\"M20 290 C 130 210 280 188 452 225\"\/><path d=\"M40 214 C 140 150 260 132 420 158\"\/><\/svg><\/div><div class=\"karma-wrap reveal\"><span class=\"kicker mono\">Customer service<\/span><h1>Returns and refunds.<\/h1><p class=\"lede\">We want you to be 100% satisfied with your purchase. If you wish to return an item, the following terms apply.<\/p><\/div><\/div><div class=\"wp-block-group alignfull ksection\"><div class=\"karma-wrap\"><div class=\"legal reveal\"><aside class=\"legal__toc\"><h5>Contents<\/h5><ul><li><a href=\"#returperiode\">Return period<\/a><\/li><li><a href=\"#returvilkar\">Return conditions<\/a><\/li><li><a href=\"#slik-returnerer\">How to return<\/a><\/li><li><a href=\"#refusjon\">Refund<\/a><\/li><li><a href=\"#unntak\">Exceptions to the right of return<\/a><\/li><li><a href=\"#reklamasjon\">Complaints<\/a><\/li><\/ul><div class=\"legal__meta\">Last updated: 2026<\/div><\/aside><div class=\"prose\"><h2 id=\"returperiode\">Return period<\/h2><p>You have the right to return the item within <strong>14 days<\/strong> after receiving your order.<\/p><h2 id=\"returvilkar\">Return conditions<\/h2><p>The product must be <strong>unused<\/strong>, in original and undamaged packaging. Strict hygiene requirements apply to cosmetic products: the seal must not be opened, broken or tampered with. Products that do not meet these requirements cannot be returned.<\/p><h2 id=\"slik-returnerer\">How to return<\/h2><p>To start a return, contact us with your order number and details at <a href=\"mailto:info@karmaprobeautystore.no\">info@karmaprobeautystore.no<\/a> or <a href=\"tel:+4790946419\">+47 909 46 419<\/a>. After approval, send the item to:<\/p><p><strong>Karma Pro Beauty Store<\/strong><br>Hafstadvegen 34, 6800 F&oslash;rde, Norway<\/p><h2 id=\"refusjon\">Refund<\/h2><p>Once we have received and inspected the item, the refund is processed within <strong>7&ndash;10 business days<\/strong>. Return shipping is the customer&rsquo;s responsibility unless the item was delivered incorrectly or was damaged on receipt.<\/p><h2 id=\"unntak\">Exceptions to the right of return<\/h2><p>The following cannot be returned: cosmetic products that have been opened, used or where the seal is broken.<\/p><h2 id=\"reklamasjon\">Complaints<\/h2><p>If the item is defective, you must notify us (complaint) within a reasonable time after you discovered or should have discovered it. The complaint deadline is never shorter than two months from when you discovered the defect, and at the latest <strong>two years<\/strong> after delivery &mdash; or <strong>five years<\/strong> if the item is intended to last significantly longer under normal use.<\/p><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Kundeservice Retur og refusjon. Vi \u00f8nsker at du skal v\u00e6re 100 % forn\u00f8yd med kj\u00f8pet ditt. \u00d8nsker du \u00e5 returnere en vare, gjelder f\u00f8lgende vilk\u00e5r. Innhold Returperiode Returvilk\u00e5r Slik returnerer du Refusjon Unntak fra returretten Reklamasjon Sist oppdatert: 2026 Returperiode Du har rett til \u00e5 returnere varen innen 14 dager etter at du har mottatt &#8230; <a title=\"Returns &amp; refunds\" class=\"read-more\" href=\"https:\/\/karmaprobeautystore.no\/en\/retur-og-refusjon\/\" aria-label=\"Read more about Retur og refusjon\">Read more<\/a><\/p>","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"generate_page_header":"","footnotes":""},"class_list":["post-314","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/karmaprobeautystore.no\/en\/wp-json\/wp\/v2\/pages\/314","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/karmaprobeautystore.no\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/karmaprobeautystore.no\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/karmaprobeautystore.no\/en\/wp-json\/wp\/v2\/comments?post=314"}],"version-history":[{"count":1,"href":"https:\/\/karmaprobeautystore.no\/en\/wp-json\/wp\/v2\/pages\/314\/revisions"}],"predecessor-version":[{"id":341,"href":"https:\/\/karmaprobeautystore.no\/en\/wp-json\/wp\/v2\/pages\/314\/revisions\/341"}],"wp:attachment":[{"href":"https:\/\/karmaprobeautystore.no\/en\/wp-json\/wp\/v2\/media?parent=314"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}